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Topic: Keep Paid Cancellations in System
Joined: May 11, 2011
Topics: 25   Replies: 39
Posted by dlxhivac on Nov 5, 2013 02:53 AM:    

I occasionally have cancellations that have paid an initial deposit. I give a partial refund if I am able to subsequently rent the time period. It would be nice if I their information was kept in bookerville so that I could look up their reservation and enter the refund (if any) and their payment was still in the system.


Joined: Mar 5, 2013
Topics: 0   Replies: 6
Posted by kblair2010 on Nov 7, 2013 04:01 PM:    

I agree! I have this issue as well. It would be nice to keep the canceled rez, rather than moving it to a Booking Request format.


Pam Martin
Joined: Jul 2, 2013
Topics: 15   Replies: 38
Posted by Pam Martin on Dec 3, 2013 04:26 PM:    

I agree! We must document each dollar coming in , but the cancelled reservations do not show up on a report


Sabeli Villas.c.b. - E30811939
Joined: Dec 28, 2013
Topics: 15   Replies: 47
Posted by Sabeli Villas.c.b. - E30811939 on Feb 13, 2015 08:22 AM:    

Totally agree. As part of the Owners Statement report, figures for these cancelled bookings need to be shown.


John Amato
Joined: Jan 30, 2009
Topics: 118   Replies: 750
Posted by John Amato on Mar 12, 2015 09:33 AM:    

It sounds to me like the best way to handle this would be to include any payments made in Booking Requests (not just bookings) in the various reports.

If we did this, then you would have to be careful to remove payments from those Booking Requests that are not expected to appear in reports.



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