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Topic: Booking Details
abracasa
Joined: Apr 11, 2014
Topics: 16   Replies: 30
Posted by abracasa on Aug 21, 2015 04:24 AM:    

Hi John, hope all is well?

I have a query, We have Owners who take their own bookings through different marketing channels, they then put their bookings onto our calendar(s). We ask them to put these down as 'Owner Occupied' , we don't take any payments or commissions on these bookings.

At this point STATUS "Owner Occupied" and STATUS "Maintenance" could it be possible to have a pop out box " saying would you like to NIL all Payments & Deposits.. If we miss one, Time differences / appointments etc it is too easy for a scheduled email to go out referring to payments etc.

This causes follow up emails, hassle, & generally looks unprofessional.


Many thanks Steve
 

   

John Amato
Joined: Jan 30, 2009
Topics: 118   Replies: 750
Posted by John Amato on Aug 21, 2015 08:34 AM:    

Hi Steve - do you have the owner's information (especially email address) entered into the property settings? If so, then I think it's smart enough to pop-up asking you if you want to zero-out the booking...
 

   

abracasa
Joined: Apr 11, 2014
Topics: 16   Replies: 30
Posted by abracasa on Aug 21, 2015 09:59 AM:    

Ah yes if I put the owners name in it does. We have asked the owner to put the guest name & email address in so we can send them welcome / arrival email templates etc. also its Indian law we have to register guests before they arrive so we send an email out for this as well
 

   

John Amato
Joined: Jan 30, 2009
Topics: 118   Replies: 750
Posted by John Amato on Aug 21, 2015 10:54 AM:    

If they just enter the email address, if it matches what you have entered for the owner's email, then it should pop-up the prompt about zero-ing it out. Let me know if that doesn't work properly, Ok?

Cheers,

John
 

   

Sabeli Villas.c.b. - E30811939
Joined: Dec 28, 2013
Topics: 15   Replies: 47
Posted by Sabeli Villas.c.b. - E30811939 on Nov 27, 2015 04:04 PM:    

John, I have the same issue. I need the guests names and e-mail address to contact them with arrival instructions. But on several occasions payments requests and scheduled e-mails have gone out and has caused issues and as steve says is very unprofessional. So a zero out button would be appreciated.
 

   

John Amato
Joined: Jan 30, 2009
Topics: 118   Replies: 750
Posted by John Amato on Nov 28, 2015 09:14 AM:    

Ok - we are going to update the software to provide a "Zero Out Amounts" button in the Booking Amounts box.

There is already a (relatively new) button: "Remove All Scheduled Emails" in the Email Correspondence box.

Look for these tomorrow morning, and let us know if this is helpful.

Thanks,

John
 

   

abracasa
Joined: Apr 11, 2014
Topics: 16   Replies: 30
Posted by abracasa on Nov 28, 2015 11:11 PM:    

Cheers John looking forward to it
 

   




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