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(Guest)    Bookerville Forums    Beginner's Corner    Collecting Booking Fee with PrePayment
 

  
 
 
Topic: Collecting Booking Fee with PrePayment
Pam Martin
Joined: Jul 2, 2013
Topics: 15   Replies: 38
Posted by Pam Martin on Sep 28, 2015 01:14 PM:    

Hi John, How do I collect my Booking Fee when the reservation is made? I have the boxed checked to Collect Booking fee in the PrePayments section, but it does not seem to work. I'm sure it's a user error! Please advise.
 

   

John Amato
Joined: Jan 30, 2009
Topics: 118   Replies: 750
Posted by John Amato on Sep 28, 2015 01:33 PM:    

Hi Pam - which property it this? I'll check it out...
 

   

Pam Martin
Joined: Jul 2, 2013
Topics: 15   Replies: 38
Posted by Pam Martin on Sep 28, 2015 01:39 PM:    

I think I have it checked for all properties.
 

   

John Amato
Joined: Jan 30, 2009
Topics: 118   Replies: 750
Posted by John Amato on Sep 28, 2015 01:44 PM:    

Oh ok. I see that you're also running in Manager-Centric mode, so collecting a fee "when the reservation is made" is a little tougher to define, because we're not talking about an online booking, in the truest sense.

Can you help me understand: when is the guest presented with their first payment to you? (There are so many ways to run this in Bookerville...)

Then I can narrow in on what's happening.
 

   

Pam Martin
Joined: Jul 2, 2013
Topics: 15   Replies: 38
Posted by Pam Martin on Sep 28, 2015 01:49 PM:    

We send a quote email, which allows guests to click Book It, to agree to the online contract and then make their deposit payment of $200. We would like this to be $225 (deposit + booking fee)
 

   

John Amato
Joined: Jan 30, 2009
Topics: 118   Replies: 750
Posted by John Amato on Sep 28, 2015 02:00 PM:    

Got it, ok thanks.

The only thing I see that needs to be updated for that the Payment Schedule (Dashboard ==> Account Settings tab) needs to have another "immediate" payment for the $25 amount. That will leave two "immediate" payments due - one for the refundable security deposit, and another for the $25 booking fee.

Try that, and see if that accomplishes what you're looking for. (Or just tell me to do it for you, I don't mind...)
 

   

Pam Martin
Joined: Jul 2, 2013
Topics: 15   Replies: 38
Posted by Pam Martin on Sep 28, 2015 02:24 PM:    

I think I've got it John! Thank you for your help!
 

   




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