Hi John, I have run a booking test on one of our properties. After reading the booking information sent to me, I noticed that the cancellation fee is showing $49. I changed it on the property but it does not reflect my changes. Also, I have it set up to require 25% at time of booking. It is not generating the quote based on what i have saved in the system. How do i Correct these items. Thanks
John Amato, March 28, 2016:
Hi Island Time - couple of questions:
1) Changes made to the configuration in Bookerville do not automatically apply to existing bookings. So if the booking was created, and then the cancellation fee was changed in the Property Setup page, that won't be reflected in the booking, but should appear for new bookings going forward. Depending on where the cancellation fee is (is this in the contract?), you can override this for each booking. Let me know if you need help with that...
2) The settings look correct for the 25% pre-payment and bal. due 60 days before arrival. Again, was this booking created before those settings were made? If not, can you point me to the booking (confirm code or guest name) that doesn't have it right?