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(Guest)    Bookerville Forums    Beginner's Corner    Respond to Guest Reviews
 

  
 
 
Topic: Respond to Guest Reviews
gmanobmo
Joined: Feb 19, 2016
Topics: 7   Replies: 13
Posted by gmanobmo on Jul 12, 2016 04:21 PM:    

On Flipkey, AirBnb, and HomeAway we are able to respond to anyone who leaves a review. Can this feature be added for the reviews Bookerville receives on us?
 

   

John Amato
Joined: Jan 30, 2009
Topics: 118   Replies: 750
Posted by John Amato on Jul 12, 2016 04:29 PM:    

That feature already exists on the Bookerville reviews. Go to your Dashboard >> Reports, and run the Guest Reviews report. Click on any of them to edit, there is a place to respond, and also to block it from being displayed in your widgets or on the Bookerville Locale pages.

Let me know if you need help...
 

   

gmanobmo
Joined: Feb 19, 2016
Topics: 7   Replies: 13
Posted by gmanobmo on Jul 12, 2016 04:33 PM:    

Cool! Thanks!
 

   

KathyandJim
Joined: May 25, 2014
Topics: 3   Replies: 14
Posted by KathyandJim on Nov 28, 2016 10:19 AM:    

I have had several guests who have asked to write us a review but they cannot find the Bookerville request. My guess is that it went to their spam folder or they accidentally deleted it thinking it was spam. Are you planning to have a way for owners/managers to send a request for a review or to resend the request? It would be a great feature.
 

   

John Amato
Joined: Jan 30, 2009
Topics: 118   Replies: 750
Posted by John Amato on Nov 28, 2016 10:32 AM:    

Hi Kathy - by all means, you can send your own. It's just that they must be sent from Bookerville.

You can include the [GUEST REVIEW PAGE LINK] tag in any Email Template (or a custom, manual email that you send from the Booking Details page).

Also - if you are not doing this already - you should update your Arrival Instructions Email Template and/or other Email Templates to include the link to the Guest Services App. That app contains all sorts of useful stuff, including the ability for them to report as checked-in, checked-out, lock-box / door codes, local attractions, your custom offers, one-tap navigation to get there, and much more.

It also includes a link for them to leave a review.

Put something like this in any Email Template:

[URL=[GUEST SERVICES PAGE LINK]]View your Guest Services page[/URL]


More about the Guest Services App
 

   

KathyandJim
Joined: May 25, 2014
Topics: 3   Replies: 14
Posted by KathyandJim on Nov 28, 2016 02:10 PM:    

That's great, John! I had no clue! Very helpful. Thanks!
 

   





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